After placing a Clara order, it is forwarded to the corresponding brand or brands in brand or brands in realtime. They take care of the logistics in the background and are solely responsible for it.

Usually, the delivery times of items that are available in the Clara App are fairly short and you should receive your items only a few business days after ordering.

However, if there is a delay and you are already waiting longer for your ordered items, please directly reach out to your contact person at the relevant brand.