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I can't log into my account

Our help guide to login issues

Written by Sophia Soring

Generally, it always makes sense to refresh the page as your first action and then try to login again. If this did not work, we have compiled the most common problems for you:

Wrong password or wrong email

Please make sure:

  • you are entering the email that you signed up with on Fashion Cloud

  • to have caps lock turned off

  • your browser or password manager are not autofilling an old password

I forgot my password

  1. Open your browser and go to https://app.fashion.cloud/

  2. Fill in your email address and click on Continue with Log in

  3. Click on Reset password

  4. Enter your email address and we will send you instructions to reset your password

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