Before you can start using Clara you have to create a Clara user on our platform. If you haven’t done so already and need some more information on that step please check this article.

To log in, you need your company name, your Clara user name and your Clara password.

To find your company name, click on the gear icon and select “Account” in the drop-down menu.

If you have forgotten your Clara user name, you can view it by clicking on the cogwheel symbol, selecting “Clara users” from the drop-down menu and then selecting “All Clara users”.

The Clara password cannot be viewed on the platform. If you have forgotten your password, please delete your user and create a new one.

Now start entering your company name in the Clara app. Please note that you must write your company name as it appears on the platform so that you log into the correct account. As soon as your company appears, select it.

Now enter your Clara user and your Clara password and then click on “Log in”.

After successfully logging in, you will see the start screen, which offers you various functions.

At the top of the screen you will find the search bar. Here you can enter an EAN/GTIN, an article number or an article name. After pressing the enter key, you will see a list of all items of your brands that match your search entry below the search bar. Please select the item you would like to reorder.

Instead of entering the search manually, you can also click on the “Scan barcode” button. When you click on this button for the first time, the app will ask you to allow access to the camera. Please click on “Grant” and allow access. We need this to be able to scan the barcode of your item with the camera. If you do not allow access to the camera, you will not be able to use the barcode scan.

Below the barcode scanner, the app shows you a list of all brands from which you can reorder items on Clara. If you miss one of your brands in this list, please go to the platform and ask the brand for access under “Brands”.

As soon as you search for an item or have scanned a barcode, we will show you the product screen. Here you can see the brand, name and item number as well as a picture, if available. Below the item information, you can select the color of the item, the size and the number of items you want to order. Once you have selected all the items, click on “Add to cart”. This will add the item and you will be forwarded to the shopping cart.

In the shopping cart you can see all the items you have added since your last order. You can remove an item by clicking on the trash can icon on the right. Below you can see how many items your shopping cart contains and the approximate delivery time.

When you are ready to place your order, you can proceed to checkout by clicking on “Proceed to checkout”.

On the next screen, you will be asked to enter the customer's first and last name as well as an e-mail address or telephone number and optionally a customer number. You can also decide whether you want to add employee information. If you wish to do so, click on the slider. This information is helpful for tracking and documenting which employee placed the order for which customer.

Once you have entered all the information and are ready to place the order, click on the “Order now” button. A pop-up window will open where you can check your order. You can also go back and adjust the items in your shopping cart. When you are finished, click on “Order”.

Under “Orders” you can see all orders placed with details of the order number, brand and date. You can click on an order to see the customer details for this order as well as the items ordered with color, size and order quantity.

In the settings, you can view your user name and change the language of the app. You also have the option of adjusting the status of data usage for analysis purposes. This data helps us to improve the app and identify potential problems. You can also specify whether the app should log in automatically when you open it. In addition, you can find more information about Fashion Cloud, frequently asked questions and the live chat by clicking on FAQ/Help. Finally, you can also log out of the app in the settings.