Fashion Cloud

Constanze Wiest

Dion Piet

Ruben Zwart

This section provides you with all information about the OrderWriter App. 

OrderWriter

What is master data?

How long does it take before the master data is visible in the app?

Can I create master data in the app or via the FashionExchange platform?

How can I add a new brand or supplier in the OrderWriter app?

How can I see the master data that I have adjusted in my POS system back in my app?

How can I delete master data from the OrderWriter app?

The master data has been sent, but I don't see it in the app.

I have deleted data from my POS system, does this automatically sync to the app?

There is a field in the app that I am not using, can it be removed from the app?

Masterdata

How can I change/remove a color?

How can I edit my order?

I can't export my order

How can I export an order to my POS system after it has been completed?

All my orders have disappeared from the OrderWriter app

I can't see my order in my POS system

I accidentally exported an order, can it be put back?

Orders

How can I use FashionExchange?

How can I copy the data from one article to the next?

Can I invite a supplier to FashionExchange?

I have added items from FashionExchange, why don't I see them back in my order?

An item I want to add to my order, is not available in Fashion Exchange

Why do I get validation errors while saving my FashionExchange item?

If I add items via FashionExchange, can I control how the item is being entered?

Fashion Exchange

Where can I see that my app is synchronized?

How can I sync in the OrderWriter app?

What exactly is the difference between sync and export an order?

Synchronization

I have internet connection, but the OrderWriter app is not synchronizing my data

Are the supplier barcodes always sent to my POS system?

The app is slow and does not respond quickly when I press something

I am constantly being kicked out of the app

How does it work with backorders, will this become a new item in my system?

Other

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